Feedback & Complaints

The consistent delivery of excellent service is a core part of the West of England's philosophy. We therefore greatly value feedback - both positive and negative - in order to help improve the service we offer.

Should you wish to make a complaint or discuss service issues please contact our Service Standards Director Tony Paulson on +44 20 7716 6045 or by email: tony.paulson@westpandi.com at any time.

Your complaint will be logged and we will immediately undertake a detailed assessment of all the circumstances before reverting to you with our findings and planned course of action to remedy the situation. All complaints and their outcome are reported to the Board of the Management Company and if necessary to the Club's Shipowner Board.

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