Department: Credit control
Reports to: Credit Control Manager
Overall Role Purpose:
To maintain Members’ accounts and to minimise outstanding debts in accordance with the relevant guidelines and procedures.
1. To maintain the accuracy of the sales ledger accounts for the allocated Members by:
(i) Checking and reconciling the accounting entries made to the accounts;
(ii) Liaising with Underwriters and claims handlers;
(iii) Accurately allocating cash received and raising journal entries as required.
2. To minimise the outstanding debts due from the allocated Members by:
(i) Ensuring that statements are sent out regularly;
(ii) Effectively chasing up Members/Brokers where responses are either absent or inadequate;
(iii) Adhering to current Credit Control procedures;
(iv) Responding promptly and informatively to ‘bail enquiries’;
(v) Carefully scrutinising the claims payment lists to ensure that, where appropriate, they are withheld;
(vi) Promptly reporting potential difficulties.
3. To maintain a good working relationship with allocated Members and relevant Brokers by:
(i) Maintaining an appropriate level of contact;
(ii) Responding promptly to queries;
(iii) Liaising closely with Underwriters and claims handlers;
(iv) Promptly reporting potential difficulties.
4. To process the payment of commissions to brokers in accordance with procedures and to create the appropriate accounting entries.
5. To maintain tidy manual and computer files.
6. To deputise for other members of the Credit Control function as necessary (eg holidays, sickness etc).
7. As requested by the Financial Controller to train new Credit Controllers in the principles and procedures of the department with particular reference to the business of the Club, the computer system, the administrative procedures involved and communication with Members and Brokers.
8. To monitor the Club Reinsurance invoice procedure (WRI) and perform quarterly reconciliations between the credit control system and underwriting systems.
9. To process the bank charges for one of the three main banks and perform monthly reconciliations to ensure records are updated.